{"id":25,"date":"2026-10-08T18:26:32","date_gmt":"2026-10-08T18:26:32","guid":{"rendered":"https:\/\/nefestea.com.tr\/iptal-ve-iade-kosullari\/"},"modified":"2026-10-09T16:46:17","modified_gmt":"2026-10-09T16:46:17","slug":"iptal-ve-iade-kosullari","status":"publish","type":"page","link":"https:\/\/nefestea.com.tr\/en\/iptal-ve-iade-kosullari\/","title":{"rendered":"\u0130ptal ve \u0130ade Ko\u015fullar\u0131"},"content":{"rendered":"<p><strong>NEFESTEA<\/strong><\/p>\n<p>Nefesiniz Kadar De\u011ferli<\/p>\n<p><strong>Belge Kodu: NFT-IAD-001<br \/>\nVersiyon: 1.0<br \/>\nHaz\u0131rlanma Tarihi: 09.10.2026<br \/>\nY\u00fcr\u00fcrl\u00fck Tarihi: 09.10.2026<br \/>\n\u0130nternet Sitesi: <a href=\"http:\/\/www.nefestea.com.tr\">www.nefestea.com.tr<\/a><\/strong><\/p>\n<p><strong>MADDE 1 \u2013 AMA\u00c7 VE KAPSAM<\/strong><\/p>\n<p>NefesTea, m\u00fc\u015fteri memnuniyetini, g\u00fcvenilir al\u0131\u015fveri\u015f ilkelerini, \u00fcr\u00fcn kalitesini ve g\u0131da g\u00fcvenli\u011fini ticari faaliyetlerinin temel unsurlar\u0131 olarak benimsemektedir.<\/p>\n<p>\u0130\u015fbu \u0130ptal ve \u0130ade Ko\u015fullar\u0131 (&#8220;Ko\u015fullar&#8221;), NefesTea markas\u0131 alt\u0131nda sat\u0131\u015fa sunulan \u00fcr\u00fcnlerin <a href=\"http:\/\/www.nefestea.com.tr\">www.nefestea.com.tr<\/a> internet sitesi ve di\u011fer mesafeli sat\u0131\u015f kanallar\u0131 arac\u0131l\u0131\u011f\u0131yla sat\u0131n al\u0131nmas\u0131 halinde uygulanacak sipari\u015f iptali, cayma hakk\u0131, \u00fcr\u00fcn iadesi, de\u011fi\u015fim ve bedel iadesi i\u015flemlerinin esaslar\u0131n\u0131 d\u00fczenlemektedir.<\/p>\n<p>Bu Ko\u015fullar, 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun, Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi, T\u00fcrk Bor\u00e7lar Kanunu ve ilgili di\u011fer y\u00fcr\u00fcrl\u00fckteki mevzuat h\u00fck\u00fcmleri dikkate al\u0131narak haz\u0131rlanm\u0131\u015ft\u0131r.<\/p>\n<p>\u0130\u015fbu Ko\u015fullar, t\u00fcketicilerin emredici mevzuattan do\u011fan haklar\u0131n\u0131 ortadan kald\u0131rmaz veya s\u0131n\u0131rland\u0131rmaz.<\/p>\n<p><strong>MADDE 2 \u2013 SATICI B\u0130LG\u0130LER\u0130<\/strong><\/p>\n<p><strong>Marka Ad\u0131: NefesTea<br \/>\nResm\u00ee Ticari Unvan: NefesTea \u2013 Ali \u00d6ks\u00fcz<br \/>\nVergi Dairesi: [Vergi dairesi]<br \/>\nVergi \/ MERS\u0130S Numaras\u0131: [\u0130lgili numara]<br \/>\n\u0130\u015fletme Merkezi: <\/strong>Piri\u00e7elebi Mahallesi Yank\u0131 Sokak No:7 Karanfil Apt. K:4 D:16 Merkez Rize<strong><br \/>\nTelefon: +905433378447<br \/>\nE-posta: nefestea@nefestea.com.tr<br \/>\n\u0130nternet Sitesi: <a href=\"http:\/\/www.nefestea.com.tr\">www.nefestea.com.tr<\/a><br \/>\n\u0130ade Adresi: <\/strong>Piri\u00e7elebi Mahallesi Yank\u0131 Sokak No:7 Karanfil Apt. K:4 D:16 Merkez Rize<strong><br \/>\nAnla\u015fmal\u0131 \u0130ade Kargo \u015eirketi: S\u00fcrat Kargo<\/strong><\/p>\n<p>M\u00fc\u015fterilerimiz; sipari\u015f iptali, \u00fcr\u00fcn iadesi, de\u011fi\u015fim ve geri \u00f6deme taleplerini yukar\u0131da belirtilen ileti\u015fim kanallar\u0131 arac\u0131l\u0131\u011f\u0131yla iletebilirler.<\/p>\n<p><strong>MADDE 3 \u2013 TANIMLAR<\/strong><\/p>\n<p>\u0130\u015fbu Ko\u015fullarda ge\u00e7en;<\/p>\n<p>Sat\u0131c\u0131: NefesTea markas\u0131 alt\u0131nda \u00fcr\u00fcn sat\u0131\u015f\u0131 ger\u00e7ekle\u015ftiren ve Madde 2&#8217;de ticari bilgileri belirtilen i\u015fletmeyi,<\/p>\n<p>Al\u0131c\u0131: \u0130nternet sitesi veya di\u011fer sat\u0131\u015f kanallar\u0131 \u00fczerinden \u00fcr\u00fcn sat\u0131n alan ger\u00e7ek veya t\u00fczel ki\u015fiyi,<\/p>\n<p>T\u00fcketici: Ticari veya mesleki olmayan ama\u00e7larla hareket eden ger\u00e7ek veya t\u00fczel ki\u015fiyi,<\/p>\n<p>\u00dcr\u00fcn: NefesTea markas\u0131 alt\u0131nda sat\u0131\u015fa sunulan siyah \u00e7ay, beyaz \u00e7ay, premium \u00e7ay serileri, demlik po\u015fet \u00e7ay ve di\u011fer \u00fcr\u00fcnleri,<\/p>\n<p>Mesafeli S\u00f6zle\u015fme: Taraflar\u0131n fiziksel olarak bir araya gelmeksizin uzaktan ileti\u015fim ara\u00e7lar\u0131 kullanarak kurduklar\u0131 sat\u0131\u015f s\u00f6zle\u015fmesini,<\/p>\n<p>Cayma Hakk\u0131: Mevzuatta belirlenen ko\u015fullarda t\u00fcketicinin herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin s\u00f6zle\u015fmeden d\u00f6nme hakk\u0131n\u0131,<\/p>\n<p>\u0130ade: Sat\u0131n al\u0131nan \u00fcr\u00fcn\u00fcn ilgili ko\u015fullar kapsam\u0131nda sat\u0131c\u0131ya geri g\u00f6nderilmesini,<\/p>\n<p>Bedel \u0130adesi: Kanuni veya s\u00f6zle\u015fmesel \u015fartlar\u0131 ger\u00e7ekle\u015fen bir iade ya da iptal sonucunda tahsil edilen tutar\u0131n al\u0131c\u0131ya geri \u00f6denmesini ifade eder.<\/p>\n<p><strong>MADDE 4 \u2013 S\u0130PAR\u0130\u015e \u0130PTAL\u0130<\/strong><\/p>\n<p><strong>4.1. Sipari\u015f Haz\u0131rlanmadan \u00d6nce \u0130ptal<\/strong><\/p>\n<p>M\u00fc\u015fterilerimiz, sipari\u015flerinin iptal edilmesini NefesTea m\u00fc\u015fteri hizmetlerinden talep edebilir.<\/p>\n<p>Hen\u00fcz kargoya verilmemi\u015f sipari\u015flerde iptal i\u015flemleri, yasal haklar sakl\u0131 kalmak \u00fczere, m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede de\u011ferlendirilir.<\/p>\n<p>\u0130ptal talebi i\u015fleme al\u0131nan sipari\u015flerde tahsil edilmi\u015f bedeller, ilgili mevzuata uygun olarak m\u00fc\u015fteriye iade edilir.<\/p>\n<p><strong>4.2. Sipari\u015f Haz\u0131rland\u0131ktan Sonra \u0130ptal<\/strong><\/p>\n<p>Sipari\u015fin haz\u0131rlanm\u0131\u015f olmas\u0131, t\u00fcketicinin kanundan kaynaklanan cayma hakk\u0131n\u0131 tek ba\u015f\u0131na ortadan kald\u0131rmaz.<\/p>\n<p>\u0130ptal talebinin \u00fcr\u00fcn kargoya verilmeden \u00f6nce ula\u015fmas\u0131 halinde sevkiyat\u0131n durdurulmas\u0131 i\u00e7in gerekli i\u015flemler yap\u0131l\u0131r.<\/p>\n<p><strong>4.3. Sipari\u015f Kargoya Verildikten Sonra \u0130ptal<\/strong><\/p>\n<p>\u00dcr\u00fcn\u00fcn kargoya verilmi\u015f olmas\u0131, yasal cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131n\u0131 engellemez.<\/p>\n<p>Cayma hakk\u0131 kapsam\u0131na giren \u00fcr\u00fcnlerde, teslimat \u00f6ncesinde veya teslimat sonras\u0131nda mevzuatta belirtilen usul ve s\u00fcreler \u00e7er\u00e7evesinde cayma bildirimi yap\u0131labilir.<\/p>\n<p><strong>4.4. Sat\u0131c\u0131 Kaynakl\u0131 \u0130ptaller<\/strong><\/p>\n<p>Sipari\u015fin yerine getirilmesinin hukuken veya fiilen imk\u00e2ns\u0131zla\u015fmas\u0131 halinde, NefesTea ilgili mevzuatta \u00f6ng\u00f6r\u00fclen bildirim ve geri \u00f6deme y\u00fck\u00fcml\u00fcl\u00fcklerini yerine getirir.<\/p>\n<p>\u00dcr\u00fcn\u00fcn yaln\u0131zca stokta bulunmamas\u0131, tek ba\u015f\u0131na ifan\u0131n imk\u00e2ns\u0131zla\u015fmas\u0131 olarak de\u011ferlendirilmez.<\/p>\n<p><strong>MADDE 5 \u2013 CAYMA HAKKI<\/strong><\/p>\n<p>6502 say\u0131l\u0131 Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi kapsam\u0131nda t\u00fcketiciler, yasal istisnalar d\u0131\u015f\u0131nda, sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnlere ili\u015fkin mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinden 14 (on d\u00f6rt) g\u00fcn i\u00e7erisinde herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin cayma hakk\u0131na sahiptir.<\/p>\n<p>Cayma hakk\u0131n\u0131n kullan\u0131m\u0131nda a\u015fa\u011f\u0131daki esaslar ge\u00e7erlidir:<\/p>\n<ol>\n<li>Cayma hakk\u0131 s\u00fcresi, \u00fcr\u00fcn\u00fcn t\u00fcketiciye veya t\u00fcketicinin belirledi\u011fi \u00fc\u00e7\u00fcnc\u00fc ki\u015fiye teslim edildi\u011fi tarihten itibaren i\u015flemeye ba\u015flar.<\/li>\n<li>T\u00fcketici, s\u00f6zle\u015fmenin kurulmas\u0131ndan \u00fcr\u00fcn\u00fcn teslimine kadar ge\u00e7en s\u00fcre i\u00e7erisinde de cayma hakk\u0131n\u0131 kullanabilir.<\/li>\n<li>Cayma bildiriminin 14 g\u00fcnl\u00fck s\u00fcre i\u00e7erisinde sat\u0131c\u0131ya yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 arac\u0131l\u0131\u011f\u0131yla y\u00f6neltilmesi yeterlidir.<\/li>\n<li>T\u00fcketicinin cayma hakk\u0131n\u0131 kullanmak i\u00e7in gerek\u00e7e belirtmesi zorunlu de\u011fildir.<\/li>\n<li>Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131, sat\u0131c\u0131n\u0131n \u00f6n onay\u0131na ba\u011fl\u0131 de\u011fildir.<\/li>\n<\/ol>\n<p>Birden fazla \u00fcr\u00fcn\u00fcn ayr\u0131 ayr\u0131 teslim edildi\u011fi sipari\u015flerde cayma s\u00fcresinin ba\u015flang\u0131c\u0131, y\u00fcr\u00fcrl\u00fckteki mevzuat h\u00fck\u00fcmlerine g\u00f6re belirlenir.<\/p>\n<p>Cayma hakk\u0131 konusunda t\u00fcketicinin mevzuata uygun \u015fekilde bilgilendirilmemesi halinde kanunda \u00f6ng\u00f6r\u00fclen \u00f6zel s\u00fcre h\u00fck\u00fcmleri uygulan\u0131r.<\/p>\n<p><strong>MADDE 6 \u2013 GIDA \u00dcR\u00dcNLER\u0130NDE \u0130ADE VE H\u0130JYEN KO\u015eULLARI<\/strong><\/p>\n<p>NefesTea taraf\u0131ndan sat\u0131\u015fa sunulan \u00e7ay \u00fcr\u00fcnleri g\u0131da kategorisinde bulundu\u011fundan, iade i\u015flemlerinde t\u00fcketici haklar\u0131yla birlikte g\u0131da g\u00fcvenli\u011fi ve hijyen gereklilikleri dikkate al\u0131n\u0131r.<\/p>\n<p>Cayma hakk\u0131 kapsam\u0131nda iade edilen \u00fcr\u00fcnlerin m\u00fcmk\u00fcn oldu\u011funca;<\/p>\n<ul>\n<li>Orijinal ambalajlar\u0131yla g\u00f6nderilmesi,<\/li>\n<li>G\u0131da ile temas eden koruyucu paketlerinin a\u00e7\u0131lmam\u0131\u015f olmas\u0131,<\/li>\n<li>Kullan\u0131lmam\u0131\u015f ve t\u00fcketilmemi\u015f olmas\u0131,<\/li>\n<li>Uygun saklama ko\u015fullar\u0131nda muhafaza edilmi\u015f olmas\u0131,<\/li>\n<li>Sevkiyat s\u0131ras\u0131nda zarar g\u00f6rmeyecek \u015fekilde paketlenmesi<\/li>\n<\/ul>\n<p>\u00f6nerilir.<\/p>\n<p><strong><u>\u00d6nemli hukuki a\u00e7\u0131klama:<\/u><\/strong><\/p>\n<p>G\u0131da \u00fcr\u00fcn\u00fc niteli\u011finde olmas\u0131, bir \u00fcr\u00fcn\u00fcn her durumda cayma hakk\u0131 d\u0131\u015f\u0131nda kald\u0131\u011f\u0131 anlam\u0131na gelmez.<\/p>\n<p>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8217;nin 15. maddesi uyar\u0131nca, tesliminden sonra ambalaj, bant, m\u00fch\u00fcr veya benzeri koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f ve iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayan \u00fcr\u00fcnlerde cayma hakk\u0131 istisnas\u0131 uygulanabilir.<\/p>\n<p>Bu istisnan\u0131n uygulanabilmesi i\u00e7in ilgili \u00fcr\u00fcn\u00fcn ve somut olay\u0131n yasal ko\u015fullar\u0131 kar\u015f\u0131lamas\u0131 gerekir.<\/p>\n<p>\u00dcr\u00fcn\u00fcn yaln\u0131zca d\u0131\u015f ta\u015f\u0131ma kolisinin a\u00e7\u0131lmas\u0131, i\u00e7 koruyucu ambalaj\u0131n\u0131n bozulmad\u0131\u011f\u0131 durumlarda tek ba\u015f\u0131na cayma hakk\u0131n\u0131 ortadan kald\u0131ran bir neden olarak kabul edilmez.<\/p>\n<p>Ambalaj\u0131n a\u00e7\u0131lmas\u0131na ili\u015fkin bu h\u00fck\u00fcmler, ay\u0131pl\u0131 mallardan kaynaklanan t\u00fcketici haklar\u0131n\u0131 s\u0131n\u0131rland\u0131rmaz.<\/p>\n<p><strong>MADDE 7 \u2013 CAYMA HAKKININ KULLANILAMAYAB\u0130LECE\u011e\u0130 DURUMLAR<\/strong><\/p>\n<p>\u0130lgili mevzuat gere\u011fince, taraflarca aksi kararla\u015ft\u0131r\u0131lmad\u0131k\u00e7a, a\u015fa\u011f\u0131daki durumlarda cayma hakk\u0131 istisnas\u0131 s\u00f6z konusu olabilir:<\/p>\n<p><strong>7.1. Hijyen Nedeniyle \u0130adeye Uygun Olmayan \u00dcr\u00fcnler<\/strong><\/p>\n<p>Tesliminden sonra koruyucu ambalaj\u0131, band\u0131 veya m\u00fchr\u00fc a\u00e7\u0131lm\u0131\u015f olan ve bu nedenle iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayan \u00fcr\u00fcnler.<\/p>\n<p><strong>7.2. Ki\u015fiye \u00d6zel \u00dcretilen \u00dcr\u00fcnler<\/strong><\/p>\n<p>T\u00fcketicinin \u00f6zel istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan \u00fcr\u00fcnler.<\/p>\n<p>Standart \u00fcr\u00fcn gramajlar\u0131ndan birinin se\u00e7ilmesi, tek ba\u015f\u0131na \u00fcr\u00fcn\u00fc ki\u015fiye \u00f6zel \u00fcretim kapsam\u0131na sokmaz.<\/p>\n<p><strong>7.3. \u00c7abuk Bozulabilen \u00dcr\u00fcnler<\/strong><\/p>\n<p>Niteli\u011fi gere\u011fi \u00e7abuk bozulabilen veya son kullanma tarihi \u00e7abuk ge\u00e7ebilecek mallar.<\/p>\n<p><strong>7.4. Ba\u015fka \u00dcr\u00fcnlerle Ayr\u0131\u015ft\u0131r\u0131lamayacak \u015eekilde Kar\u0131\u015fan \u00dcr\u00fcnler<\/strong><\/p>\n<p>Tesliminden sonra ba\u015fka \u00fcr\u00fcnlerle kar\u0131\u015fan ve do\u011fas\u0131 gere\u011fi ayr\u0131\u015ft\u0131r\u0131lmas\u0131 m\u00fcmk\u00fcn olmayan \u00fcr\u00fcnler.<\/p>\n<p><strong>7.5. Di\u011fer Yasal \u0130stisnalar<\/strong><\/p>\n<p>Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8217;nin 15. maddesinde d\u00fczenlenen ve ilgili \u00fcr\u00fcne uygulanabilir di\u011fer istisnalar.<\/p>\n<p>Bu istisnalar, yanl\u0131\u015f, eksik, ay\u0131pl\u0131 veya s\u00f6zle\u015fmeye ayk\u0131r\u0131 \u00fcr\u00fcn teslimi nedeniyle do\u011fan yasal haklar\u0131 ortadan kald\u0131rmaz.<\/p>\n<p><strong>MADDE 8 \u2013 HATALI, HASARLI, AYIPLI VE EKS\u0130K \u00dcR\u00dcNLER<\/strong><\/p>\n<p>NefesTea, sipari\u015fe uygun, g\u00fcvenli ve belirtilen niteliklere sahip \u00fcr\u00fcnlerin m\u00fc\u015fterilerine teslim edilmesini esas al\u0131r.<\/p>\n<p>A\u015fa\u011f\u0131daki durumlarda m\u00fc\u015fterilerimiz NefesTea m\u00fc\u015fteri hizmetleriyle ileti\u015fime ge\u00e7ebilirler:<\/p>\n<ol>\n<li>Sipari\u015f edilen \u00fcr\u00fcnden farkl\u0131 bir \u00fcr\u00fcn g\u00f6nderilmesi.<\/li>\n<li>Sipari\u015f edilen gramajdan farkl\u0131 gramajda \u00fcr\u00fcn teslim edilmesi.<\/li>\n<li>Sipari\u015fin eksik g\u00f6nderilmesi.<\/li>\n<li>\u00dcr\u00fcn\u00fcn ta\u015f\u0131ma s\u0131ras\u0131nda hasar g\u00f6rmesi.<\/li>\n<li>Ambalaj\u0131n \u00fcr\u00fcn g\u00fcvenli\u011fini etkileyen bi\u00e7imde zarar g\u00f6rmesi.<\/li>\n<li>\u00dcr\u00fcn\u00fcn bozuk veya t\u00fcketime uygun olmayan durumda teslim edilmesi.<\/li>\n<li>\u00dcr\u00fcn\u00fcn bildirilen \u00f6zelliklere veya s\u00f6zle\u015fmeye ayk\u0131r\u0131 olmas\u0131.<\/li>\n<\/ol>\n<p>Bu gibi durumlarda m\u00fc\u015fterilerimizin sipari\u015f numaras\u0131yla birlikte m\u00fc\u015fteri hizmetlerine ba\u015fvurmalar\u0131 \u00f6nerilir.<\/p>\n<p>\u0130ncelemenin kolayla\u015ft\u0131r\u0131lmas\u0131 amac\u0131yla \u00fcr\u00fcn\u00fcn ve ambalaj\u0131n foto\u011fraflar\u0131 talep edilebilir.<\/p>\n<p>Bununla birlikte foto\u011fraf, kargo hasar tutana\u011f\u0131 veya benzeri bir belgenin bulunmamas\u0131, tek ba\u015f\u0131na t\u00fcketicinin kanuni se\u00e7imlik haklar\u0131n\u0131n reddedilmesi i\u00e7in gerek\u00e7e olu\u015fturmaz.<\/p>\n<p>Ay\u0131pl\u0131 mal\u0131n s\u00f6z konusu oldu\u011fu durumlarda t\u00fcketici, 6502 say\u0131l\u0131 Kanun&#8217;un 11. maddesindeki ko\u015fullar kapsam\u0131nda;<\/p>\n<ul>\n<li>S\u00f6zle\u015fmeden d\u00f6nerek bedel iadesi isteme,<\/li>\n<li>\u00dcr\u00fcn\u00fc al\u0131koyarak ay\u0131p oran\u0131nda bedel indirimi isteme,<\/li>\n<li>Kanuni \u015fartlar\u0131 mevcutsa \u00fccretsiz onar\u0131m isteme,<\/li>\n<li>\u0130mk\u00e2n varsa \u00fcr\u00fcn\u00fcn ay\u0131ps\u0131z misliyle de\u011fi\u015ftirilmesini isteme<\/li>\n<\/ul>\n<p>haklar\u0131ndan uygun olan\u0131n\u0131 kullanabilir.<\/p>\n<p>Ay\u0131pl\u0131 \u00fcr\u00fcnlere ili\u015fkin masraf ve sorumluluklar ilgili mevzuat h\u00fck\u00fcmlerine g\u00f6re belirlenir.<\/p>\n<p><strong>MADDE 9 \u2013 \u0130ADE BA\u015eVURU S\u00dcREC\u0130<\/strong><\/p>\n<p>\u0130ade ve cayma hakk\u0131 ba\u015fvurular\u0131 a\u015fa\u011f\u0131daki y\u00f6ntemlerle ger\u00e7ekle\u015ftirilebilir.<\/p>\n<p><strong>9.1. Ba\u015fvurunun \u0130letilmesi<\/strong><\/p>\n<p>M\u00fc\u015fteri, cayma hakk\u0131n\u0131 kullanmak veya iade talebinde bulunmak amac\u0131yla NefesTea&#8217;n\u0131n belirtilen e-posta adresi \u00fczerinden bildirim yapabilir.<\/p>\n<p>\u0130nternet sitesinde iade talep sistemi bulunmas\u0131 halinde ba\u015fvuru bu sistem \u00fczerinden de yap\u0131labilir.<\/p>\n<p><strong>9.2. Ba\u015fvuru Bilgileri<\/strong><\/p>\n<p>\u0130\u015flemlerin kolayla\u015ft\u0131r\u0131lmas\u0131 i\u00e7in m\u00fc\u015fteriden a\u015fa\u011f\u0131daki bilgileri payla\u015fmas\u0131 istenebilir:<\/p>\n<ul>\n<li>Ad ve soyad.<\/li>\n<li>Sipari\u015f numaras\u0131.<\/li>\n<li>\u0130leti\u015fim bilgileri.<\/li>\n<li>\u0130ade edilmek istenen \u00fcr\u00fcn.<\/li>\n<li>Ay\u0131pl\u0131 \u00fcr\u00fcn ba\u015fvurular\u0131nda sorunun a\u00e7\u0131klamas\u0131.<\/li>\n<\/ul>\n<p>Cayma hakk\u0131n\u0131 kullanan t\u00fcketicinin gerek\u00e7e belirtmesi zorunlu de\u011fildir.<\/p>\n<p><strong>9.3. Cayma Bildiriminin Al\u0131nmas\u0131<\/strong><\/p>\n<p>Elektronik ortamdan yap\u0131lan cayma ba\u015fvurular\u0131nda, ba\u015fvurunun ula\u015ft\u0131\u011f\u0131na ili\u015fkin teyit bilgisi mevzuat\u0131n gerektirdi\u011fi \u015fekilde m\u00fc\u015fteriye iletilir.<\/p>\n<p><strong>9.4. \u00dcr\u00fcn\u00fcn \u0130adeye G\u00f6nderilmesi<\/strong><\/p>\n<p>Sat\u0131c\u0131n\u0131n \u00fcr\u00fcn\u00fc kendisinin geri alaca\u011f\u0131n\u0131 bildirdi\u011fi durumlar d\u0131\u015f\u0131nda t\u00fcketici, cayma bildirimini y\u00f6neltti\u011fi tarihten itibaren 14 g\u00fcn i\u00e7inde \u00fcr\u00fcn\u00fc sat\u0131c\u0131ya veya yetkilendirdi\u011fi ki\u015fiye geri g\u00f6nderir.<\/p>\n<p><strong>9.5. Ba\u015fvurunun Sonu\u00e7land\u0131r\u0131lmas\u0131<\/strong><\/p>\n<p>\u0130ade talebi, niteli\u011fi ve hukuki dayana\u011f\u0131 do\u011frultusunda de\u011ferlendirilir.<\/p>\n<p>Cayma hakk\u0131na ili\u015fkin yasal geri \u00f6deme s\u00fcreleri, sat\u0131c\u0131n\u0131n i\u00e7 inceleme s\u00fcreci gerek\u00e7e g\u00f6sterilerek uzat\u0131lamaz.<\/p>\n<p><strong>MADDE 10 \u2013 \u0130ADE KARGO \u00dcCRETLER\u0130<\/strong><\/p>\n<p>\u0130ade kargo \u00fccretleri bak\u0131m\u0131ndan y\u00fcr\u00fcrl\u00fckteki Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi h\u00fck\u00fcmleri uygulan\u0131r.<\/p>\n<p><strong>10.1. Anla\u015fmal\u0131 Kargo ile \u0130ade<\/strong><\/p>\n<p>T\u00fcketicinin, \u00f6n bilgilendirmede belirtilen kargo \u015firketini kullanarak cayma hakk\u0131 kapsam\u0131nda \u00fcr\u00fcn\u00fc iade etmesi halinde iade kargo masraflar\u0131 t\u00fcketiciye y\u00fcklenmez.<\/p>\n<p><strong>10.2. Anla\u015fmal\u0131 Kargo \u015eirketinin Belirtilmemesi<\/strong><\/p>\n<p>\u00d6n bilgilendirmede iade i\u00e7in herhangi bir ta\u015f\u0131y\u0131c\u0131 belirtilmemi\u015f olmas\u0131 durumunda t\u00fcketiciden iade kargo masraf\u0131 talep edilemez.<\/p>\n<p><strong>10.3. Kargo \u015eubesinin Bulunmamas\u0131<\/strong><\/p>\n<p>Sat\u0131c\u0131 taraf\u0131ndan belirtilen kargo \u015firketinin t\u00fcketicinin bulundu\u011fu yerde \u015fubesi olmamas\u0131 halinde, \u00fcr\u00fcn\u00fcn t\u00fcketiciden ilave masraf al\u0131nmaks\u0131z\u0131n teslim al\u0131nmas\u0131 sa\u011flan\u0131r.<\/p>\n<p><strong>10.4. Farkl\u0131 Kargo \u015eirketi Kullan\u0131lmas\u0131<\/strong><\/p>\n<p>\u00d6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131 d\u0131\u015f\u0131nda ba\u015fka bir ta\u015f\u0131y\u0131c\u0131n\u0131n tercih edilmesi halinde ta\u015f\u0131ma giderleri, taraflara yap\u0131lan \u00f6n bilgilendirme ve uygulanabilir mevzuat \u00e7er\u00e7evesinde de\u011ferlendirilir.<\/p>\n<p><strong>10.5. Hatal\u0131 veya Ay\u0131pl\u0131 \u00dcr\u00fcnler<\/strong><\/p>\n<p>Sat\u0131c\u0131n\u0131n sorumlulu\u011fundaki ay\u0131pl\u0131 \u00fcr\u00fcnlere ili\u015fkin yasal haklar\u0131n kullan\u0131m\u0131ndan do\u011fan gerekli iade giderleri t\u00fcketiciye y\u00fcklenmez.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>MADDE 11 \u2013 GER\u0130 \u00d6DEME VE BEDEL \u0130ADES\u0130<\/strong><\/p>\n<p><strong>11.1. Cayma Hakk\u0131nda Geri \u00d6deme S\u00fcresi<\/strong><\/p>\n<p>Cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131 durumlarda NefesTea, \u00fcr\u00fcn\u00fcn \u00f6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131ya teslim edildi\u011fi tarihten itibaren en ge\u00e7 14 (on d\u00f6rt) g\u00fcn i\u00e7erisinde, mevzuat gere\u011fince iadesi gereken teslimat masraflar\u0131 dahil tahsil edilen \u00f6demeleri iade eder.<\/p>\n<p>T\u00fcketicinin \u00fcr\u00fcn\u00fc belirtilen ta\u015f\u0131y\u0131c\u0131 d\u0131\u015f\u0131nda ba\u015fka bir ta\u015f\u0131y\u0131c\u0131 ile g\u00f6ndermesi halinde geri \u00f6deme s\u00fcresi, \u00fcr\u00fcn\u00fcn sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren ba\u015flar.<\/p>\n<p><strong>11.2. Teslimattan \u00d6nce Cayma<\/strong><\/p>\n<p>\u00dcr\u00fcn teslim edilmeden \u00f6nce cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 halinde, tahsil edilmi\u015f tutarlar bildirimin sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren en ge\u00e7 14 g\u00fcn i\u00e7erisinde iade edilir.<\/p>\n<p><strong>11.3. \u0130ade \u00d6deme Y\u00f6ntemi<\/strong><\/p>\n<p>Geri \u00f6demeler, m\u00fc\u015fterinin sat\u0131n alma s\u0131ras\u0131nda kulland\u0131\u011f\u0131 \u00f6deme arac\u0131na uygun olarak yap\u0131l\u0131r.<\/p>\n<ul>\n<li>Kredi kart\u0131yla yap\u0131lan \u00f6demelerde ilgili kredi kart\u0131na,<\/li>\n<li>Banka kart\u0131yla yap\u0131lan \u00f6demelerde ilgili \u00f6deme arac\u0131na,<\/li>\n<li>Havale\/EFT ile yap\u0131lan \u00f6demelerde uygun ve g\u00fcvenli bi\u00e7imde do\u011frulanan banka hesab\u0131na<\/li>\n<\/ul>\n<p>geri \u00f6deme ger\u00e7ekle\u015ftirilir.<\/p>\n<p><strong>11.4. \u0130lave Kesinti Yap\u0131lmamas\u0131<\/strong><\/p>\n<p>Kanuni cayma hakk\u0131 kapsam\u0131nda yap\u0131lmas\u0131 gereken geri \u00f6demelerde t\u00fcketiciye cezai \u015fart veya mevzuata ayk\u0131r\u0131 ek masraf uygulanmaz.<\/p>\n<p><strong>11.5. Banka \u0130\u015flem S\u00fcreleri<\/strong><\/p>\n<p>NefesTea taraf\u0131ndan ger\u00e7ekle\u015ftirilen geri \u00f6demenin m\u00fc\u015fterinin hesab\u0131na yans\u0131ma zaman\u0131, bankalar\u0131n veya \u00f6deme kurulu\u015flar\u0131n\u0131n i\u015flem s\u00fcre\u00e7lerine ba\u011fl\u0131 olarak de\u011fi\u015febilir.<\/p>\n<p>Sat\u0131c\u0131n\u0131n yasal s\u00fcreler i\u00e7erisindeki geri \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc sakl\u0131d\u0131r.<\/p>\n<p><strong>MADDE 12 \u2013 \u00dcR\u00dcN DE\u011e\u0130\u015e\u0130M KO\u015eULLARI<\/strong><\/p>\n<p>NefesTea, m\u00fc\u015fteri memnuniyetinin sa\u011flanmas\u0131 amac\u0131yla ilgili mevzuat\u0131n \u00f6ng\u00f6rd\u00fc\u011f\u00fc durumlarda \u00fcr\u00fcn de\u011fi\u015fim taleplerini yerine getirir.<\/p>\n<p>Bunun d\u0131\u015f\u0131ndaki g\u00f6n\u00fcll\u00fc de\u011fi\u015fim talepleri, \u00fcr\u00fcn niteli\u011fi, hijyen ko\u015fullar\u0131, stok durumu ve taraflar aras\u0131nda kararla\u015ft\u0131r\u0131lan \u015fartlar dikkate al\u0131narak de\u011ferlendirilebilir.<\/p>\n<p>\u00dcr\u00fcn de\u011fi\u015fimi i\u015flemlerinde:<\/p>\n<ol>\n<li>De\u011fi\u015fim talebine konu \u00fcr\u00fcn belirlenir.<\/li>\n<li>\u00dcr\u00fcn\u00fcn de\u011fi\u015fime uygunlu\u011fu de\u011ferlendirilir.<\/li>\n<li>Stok durumu kontrol edilir.<\/li>\n<li>Varsa fiyat fark\u0131 m\u00fc\u015fteriye a\u00e7\u0131klan\u0131r.<\/li>\n<li>De\u011fi\u015fim i\u015flemi ilgili \u015fartlar \u00e7er\u00e7evesinde tamamlan\u0131r.<\/li>\n<\/ol>\n<p>Ay\u0131pl\u0131 maldan kaynaklanan de\u011fi\u015fim talepleri, t\u00fcketicinin kanuni se\u00e7imlik haklar\u0131 kapsam\u0131nda de\u011ferlendirilir.<\/p>\n<p>De\u011fi\u015fim yap\u0131lmas\u0131, m\u00fc\u015fterinin mevzuat kapsam\u0131nda bedel iadesi talep etme hakk\u0131n\u0131 ortadan kald\u0131rmaz.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>MADDE 13 \u2013 KAMPANYALI, \u0130ND\u0130R\u0130ML\u0130 VE HED\u0130YEL\u0130 \u00dcR\u00dcNLER<\/strong><\/p>\n<p>NefesTea taraf\u0131ndan d\u00fczenlenen indirim, promosyon, kampanya ve hediye uygulamalar\u0131nda t\u00fcketicinin kanuni haklar\u0131 korunur.<\/p>\n<p>Kampanyal\u0131 \u00fcr\u00fcnlerin iadesinde a\u015fa\u011f\u0131daki esaslar uygulan\u0131r:<\/p>\n<ul>\n<li>\u0130ade edilecek \u00fcr\u00fcn\u00fcn niteli\u011fi ve kanuni iade \u015fartlar\u0131 de\u011ferlendirilir.<\/li>\n<li>K\u0131smi iade durumlar\u0131nda kampanyan\u0131n \u00f6nceden a\u00e7\u0131klanm\u0131\u015f ko\u015fullar\u0131 dikkate al\u0131n\u0131r.<\/li>\n<li>\u00dccretsiz teslimat, hediye \u00fcr\u00fcn veya miktar indirimi gibi kampanya avantajlar\u0131n\u0131n iade \u00fczerindeki etkisi, ilgili mevzuata uygun bi\u00e7imde belirlenir.<\/li>\n<li>T\u00fcketicilerin kanuni cayma ve ay\u0131pl\u0131 mala ili\u015fkin haklar\u0131n\u0131 ortadan kald\u0131ran ko\u015fullar uygulanmaz.<\/li>\n<\/ul>\n<p>Kampanya \u015fartlar\u0131 t\u00fcketiciye al\u0131\u015fveri\u015f \u00f6ncesinde a\u00e7\u0131k ve anla\u015f\u0131l\u0131r \u015fekilde sunulur.<\/p>\n<p><strong>MADDE 14 \u2013 TESL\u0130MAT, KARGO HASARI VE TESL\u0130M ALINMAYAN S\u0130PAR\u0130\u015eLER<\/strong><\/p>\n<p>NefesTea, sipari\u015f edilen \u00fcr\u00fcnlerin belirtilen teslimat ko\u015fullar\u0131 do\u011frultusunda m\u00fc\u015fterilere ula\u015ft\u0131r\u0131lmas\u0131 amac\u0131yla gerekli sevkiyat s\u00fcre\u00e7lerini y\u00fcr\u00fct\u00fcr.<\/p>\n<p>\u00dcr\u00fcn\u00fcn t\u00fcketiciye teslimine kadar meydana gelen kay\u0131p ve hasarlara ili\u015fkin sorumluluk, ilgili mevzuat h\u00fck\u00fcmlerine g\u00f6re belirlenir.<\/p>\n<p>M\u00fc\u015fterilerimizin teslimat s\u0131ras\u0131nda \u00fcr\u00fcn ambalajlar\u0131n\u0131 kontrol etmeleri ve g\u00f6r\u00fcn\u00fcr hasar tespit etmeleri halinde m\u00fcmk\u00fcnse kargo g\u00f6revlisiyle birlikte tutanak d\u00fczenlemeleri \u00f6nerilir.<\/p>\n<p>Sipari\u015fin al\u0131c\u0131 taraf\u0131ndan teslim al\u0131nmamas\u0131, hatal\u0131 adres bildirilmesi veya teslimat\u0131n ger\u00e7ekle\u015ftirilememesi hallerinde s\u00fcre\u00e7, somut olay\u0131n \u00f6zellikleri ve y\u00fcr\u00fcrl\u00fckteki mevzuat dikkate al\u0131narak de\u011ferlendirilir.<\/p>\n<p>Teslim al\u0131nmayan sipari\u015flerde do\u011fabilecek masraflar\u0131n t\u00fcketiciye yans\u0131t\u0131lmas\u0131 ancak ge\u00e7erli hukuki veya s\u00f6zle\u015fmesel \u015fartlar\u0131n bulunmas\u0131 halinde m\u00fcmk\u00fcnd\u00fcr.<\/p>\n<p><strong>MADDE 15 \u2013 STOK, TEDAR\u0130K VE TESL\u0130MATIN GER\u00c7EKLE\u015eT\u0130R\u0130LEMEMES\u0130<\/strong><\/p>\n<p>NefesTea, sipari\u015fleri sat\u0131\u015f s\u0131ras\u0131nda bildirilen teslimat s\u00fcreleri i\u00e7erisinde yerine getirmeyi esas al\u0131r.<\/p>\n<p>T\u00fcketicinin ki\u015fisel istekleri do\u011frultusunda haz\u0131rlanan \u00fcr\u00fcnlere ili\u015fkin yasal istisnalar d\u0131\u015f\u0131nda, mal sat\u0131\u015flar\u0131nda mevzuatta \u00f6ng\u00f6r\u00fclen azami teslim s\u00fcrelerine uyulur.<\/p>\n<p>Sipari\u015fin yerine getirilmesinin imk\u00e2ns\u0131zla\u015fmas\u0131 halinde sat\u0131c\u0131, ilgili yasal s\u00fcre i\u00e7erisinde t\u00fcketiciyi bilgilendirir ve mevzuata uygun geri \u00f6deme i\u015flemini ger\u00e7ekle\u015ftirir.<\/p>\n<p>\u00dcr\u00fcn\u00fcn stokta bulunmamas\u0131, tek ba\u015f\u0131na s\u00f6zle\u015fmenin ifas\u0131n\u0131n imk\u00e2ns\u0131zla\u015fmas\u0131 anlam\u0131na gelmez.<\/p>\n<p>T\u00fcketicinin yasal fesih, cayma ve geri \u00f6deme haklar\u0131 sakl\u0131d\u0131r.<\/p>\n<p><strong>MADDE 16 \u2013 TOPTAN SATI\u015eLAR VE KURUMSAL S\u0130PAR\u0130\u015eLER<\/strong><\/p>\n<p>NefesTea&#8217;n\u0131n restoran, kafe, otel, fabrika, \u015firket ve di\u011fer ticari i\u015fletmelere y\u00f6nelik ger\u00e7ekle\u015ftirdi\u011fi sat\u0131\u015flarda, al\u0131c\u0131n\u0131n ticari veya mesleki ama\u00e7la hareket etmesi halinde t\u00fcketici hukukuna \u00f6zg\u00fc cayma hakk\u0131 h\u00fck\u00fcmleri do\u011frudan uygulanmayabilir.<\/p>\n<p>Bu kapsamda;<\/p>\n<ul>\n<li>5 kg ve \u00fczeri i\u015fletme paketleri,<\/li>\n<li>Kurumsal toplu sipari\u015fler,<\/li>\n<li>Ticari yeniden sat\u0131\u015f amac\u0131yla yap\u0131lan al\u0131mlar,<\/li>\n<li>\u00d6zel \u00fcretim veya \u00f6zel ambalaj anla\u015fmalar\u0131,<\/li>\n<li>Kurumsal tedarik s\u00f6zle\u015fmeleri<\/li>\n<\/ul>\n<p>bak\u0131m\u0131ndan al\u0131c\u0131n\u0131n hukuki s\u0131fat\u0131 ve sat\u0131\u015f\u0131n amac\u0131 dikkate al\u0131n\u0131r.<\/p>\n<p>Ticari sat\u0131\u015flardaki iptal, iade, de\u011fi\u015fim ve \u00f6deme ko\u015fullar\u0131, taraflar aras\u0131nda akdedilen s\u00f6zle\u015fmeler ve ilgili ticaret hukuku h\u00fck\u00fcmleri \u00e7er\u00e7evesinde belirlenir.<\/p>\n<p>\u00dcr\u00fcn\u00fcn miktar\u0131 veya ambalaj b\u00fcy\u00fckl\u00fc\u011f\u00fc, al\u0131c\u0131n\u0131n kendili\u011finden ticari al\u0131c\u0131 say\u0131lmas\u0131 sonucunu do\u011furmaz.<\/p>\n<p><strong>MADDE 17 \u2013 K\u0130\u015e\u0130SEL VER\u0130LER\u0130N KORUNMASI<\/strong><\/p>\n<p>\u0130ptal, iade, \u00fcr\u00fcn de\u011fi\u015fimi ve geri \u00f6deme s\u00fcre\u00e7lerinde elde edilen ki\u015fisel veriler, 6698 say\u0131l\u0131 Ki\u015fisel Verilerin Korunmas\u0131 Kanunu ve ilgili mevzuat h\u00fck\u00fcmleri \u00e7er\u00e7evesinde i\u015flenir.<\/p>\n<p>Ki\u015fisel veriler, a\u015fa\u011f\u0131daki ama\u00e7larla ve ge\u00e7erli hukuki \u015fartlara dayan\u0131larak kullan\u0131labilir:<\/p>\n<ol>\n<li>Sipari\u015f ve iade ba\u015fvurular\u0131n\u0131n y\u00f6netilmesi.<\/li>\n<li>M\u00fc\u015fteri taleplerinin sonu\u00e7land\u0131r\u0131lmas\u0131.<\/li>\n<li>\u00d6deme ve geri \u00f6deme i\u015flemlerinin ger\u00e7ekle\u015ftirilmesi.<\/li>\n<li>Muhasebe ve vergisel y\u00fck\u00fcml\u00fcl\u00fcklerin yerine getirilmesi.<\/li>\n<li>Mevzuattan kaynaklanan kay\u0131t ve belge saklama y\u00fck\u00fcml\u00fcl\u00fcklerinin kar\u015f\u0131lanmas\u0131.<\/li>\n<li>Hukuki uyu\u015fmazl\u0131klar\u0131n de\u011ferlendirilmesi.<\/li>\n<\/ol>\n<p>Ki\u015fisel verilerin i\u015flenmesine ili\u015fkin ayr\u0131nt\u0131l\u0131 bilgiye NefesTea internet sitesinde yay\u0131mlanan Gizlilik Politikas\u0131 ve KVKK Ayd\u0131nlatma Metni \u00fczerinden ula\u015f\u0131labilir.<\/p>\n<p><strong>MADDE 18 \u2013 UYU\u015eMAZLIKLARIN \u00c7\u00d6Z\u00dcM\u00dc<\/strong><\/p>\n<p>\u0130\u015fbu Ko\u015fullar\u0131n uygulanmas\u0131ndan do\u011fabilecek uyu\u015fmazl\u0131klarda T\u00fcrkiye Cumhuriyeti mevzuat\u0131 uygulan\u0131r.<\/p>\n<p>T\u00fcketici s\u0131fat\u0131na sahip al\u0131c\u0131lar, uyu\u015fmazl\u0131\u011f\u0131n de\u011ferine ve ba\u015fvuru tarihinde ge\u00e7erli parasal s\u0131n\u0131rlara g\u00f6re yetkili t\u00fcketici hakem heyetlerine ba\u015fvurabilir.<\/p>\n<p>T\u00fcketici mahkemelerinin g\u00f6rev alan\u0131na giren uyu\u015fmazl\u0131klarda, kanunen \u00f6ng\u00f6r\u00fclen hallerde dava a\u00e7\u0131lmadan \u00f6nce arabuluculuk yoluna ba\u015fvurulmas\u0131 gerekir.<\/p>\n<p>T\u00fcketici, mevzuat\u0131n \u00f6ng\u00f6rd\u00fc\u011f\u00fc yasal ba\u015fvuru yollar\u0131ndan yararlanma hakk\u0131na sahiptir.<\/p>\n<p>NefesTea, m\u00fc\u015fteri uyu\u015fmazl\u0131klar\u0131n\u0131n \u00f6ncelikle kar\u015f\u0131l\u0131kl\u0131 ileti\u015fim, \u015feffafl\u0131k ve iyi niyet \u00e7er\u00e7evesinde \u00e7\u00f6z\u00fcmlenmesini ama\u00e7lar.<\/p>\n<p>M\u00fc\u015fteri hizmetlerine ba\u015fvurulmas\u0131, kanuni hak arama yollar\u0131n\u0131n kullan\u0131lmas\u0131n\u0131n zorunlu \u00f6n \u015fart\u0131 de\u011fildir.<\/p>\n<p><strong>MADDE 19 \u2013 KO\u015eULLARIN G\u00dcNCELLENMES\u0130<\/strong><\/p>\n<p>NefesTea, i\u015fbu \u0130ptal ve \u0130ade Ko\u015fullar\u0131n\u0131 mevzuat de\u011fi\u015fiklikleri, \u00fcr\u00fcn \u00f6zelliklerindeki geli\u015fmeler veya operasyonel gereklilikler do\u011frultusunda g\u00fcncelleyebilir.<\/p>\n<p>G\u00fcncellemeler internet sitesinde yay\u0131mlan\u0131r.<\/p>\n<p>Yap\u0131lan de\u011fi\u015fiklikler, daha \u00f6nce kurulmu\u015f s\u00f6zle\u015fmelerden do\u011fan kazan\u0131lm\u0131\u015f haklar\u0131 ve t\u00fcketicilerin emredici mevzuattan kaynaklanan haklar\u0131n\u0131 ortadan kald\u0131rmaz.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>MADDE 20 \u2013 Y\u00dcR\u00dcRL\u00dcK VE SON H\u00dcK\u00dcMLER<\/strong><\/p>\n<p>\u0130\u015fbu \u0130ptal ve \u0130ade Ko\u015fullar\u0131, <a href=\"http:\/\/www.nefestea.com.tr\">www.nefestea.com.tr<\/a> internet sitesinde yay\u0131mland\u0131\u011f\u0131 tarihte y\u00fcr\u00fcrl\u00fc\u011fe girer.<\/p>\n<p>Bu metin, NefesTea Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi, \u00d6n Bilgilendirme Formu, Geri \u00d6deme ve \u0130ade Politikas\u0131 ve y\u00fcr\u00fcrl\u00fckteki ilgili mevzuatla birlikte de\u011ferlendirilir.<\/p>\n<p>Belgeler aras\u0131nda t\u00fcketicinin kanuni haklar\u0131n\u0131 etkileyen bir \u00e7eli\u015fki bulunmas\u0131 halinde emredici mevzuat h\u00fck\u00fcmleri esas al\u0131n\u0131r.<\/p>\n<p>\u0130\u015fbu metin, tek ba\u015f\u0131na mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinin veya t\u00fcketiciye yap\u0131lmas\u0131 zorunlu \u00f6n bilgilendirmenin yerine ge\u00e7mez.<\/p>\n<p><strong>EK-1 \u2013 \u00d6RNEK CAYMA VE \u0130ADE B\u0130LD\u0130R\u0130M FORMU<\/strong><\/p>\n<p><strong>NEFESTEA \u2013 CAYMA HAKKI B\u0130LD\u0130R\u0130M\u0130<\/strong><\/p>\n<p><strong>Al\u0131c\u0131 Ad\u0131 Soyad\u0131: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>Sipari\u015f Numaras\u0131: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>Sipari\u015f Tarihi: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>Teslim Tarihi: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>\u00dcr\u00fcn Ad\u0131: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>\u00dcr\u00fcn Miktar\u0131: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>Sipari\u015f Tutar\u0131: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>\u0130leti\u015fim E-postas\u0131: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>\u0130leti\u015fim Telefonu: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>Cayma Beyan\u0131:<\/strong><\/p>\n<p>NefesTea&#8217;dan sat\u0131n alm\u0131\u015f oldu\u011fum yukar\u0131da belirtilen \u00fcr\u00fcn veya \u00fcr\u00fcnlere ili\u015fkin mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinden, 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi kapsam\u0131nda sahip oldu\u011fum cayma hakk\u0131m\u0131 kullanmak istedi\u011fimi bildiririm.<\/p>\n<p>Yasal s\u00fcreler ve ko\u015fullar \u00e7er\u00e7evesinde gerekli iade i\u015flemlerinin ger\u00e7ekle\u015ftirilmesini talep ederim.<\/p>\n<p><strong>Bildirim Tarihi: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong>Ad Soyad \/ \u0130mza: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/strong><\/p>\n<p><strong><em>Not: Elektronik ortamdan ger\u00e7ekle\u015ftirilen cayma bildirimlerinde fiziki imza aranmas\u0131 zorunlu de\u011fildir. Bu formun kullan\u0131lmas\u0131 da cayma hakk\u0131n\u0131n ge\u00e7erlilik \u015fart\u0131 de\u011fildir; a\u00e7\u0131k bir yaz\u0131l\u0131 cayma beyan\u0131 yeterlidir.<\/em><\/strong><\/p>\n<p><strong>NEFESTEA &#8211; NEFES\u0130N\u0130Z KADAR DE\u011eERL\u0130<\/strong><\/p>\n<p><em>Kalitede g\u00fcven, al\u0131\u015fveri\u015fte \u015feffafl\u0131k, m\u00fc\u015fteri memnuniyetinde s\u00fcreklilik.<\/em><\/p>\n<p>NefesTea olarak m\u00fc\u015fterilerimize g\u00fcvenilir al\u0131\u015fveri\u015f deneyimi sunmay\u0131 ve sat\u0131\u015f sonras\u0131 s\u00fcre\u00e7lerimizi \u015feffafl\u0131k, d\u00fcr\u00fcstl\u00fck ve ilgili mevzuata uygunluk ilkeleriyle y\u00fcr\u00fctmeyi taahh\u00fct ediyoruz.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEFESTEA Nefesiniz Kadar De\u011ferli Belge Kodu: NFT-IAD-001 Versiyon: 1.0 Haz\u0131rlanma Tarihi: 09.10.2026 Y\u00fcr\u00fcrl\u00fck Tarihi: 09.10.2026 \u0130nternet Sitesi: www.nefestea.com.tr MADDE 1 \u2013 AMA\u00c7 VE KAPSAM\u2026<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u0130ptal ve \u0130ade Ko\u015fullar\u0131 | NefesTea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nefestea.com.tr\/en\/iptal-ve-iade-kosullari\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation &amp; Return Policy\" \/>\n<meta property=\"og:description\" content=\"NEFESTEA Nefesiniz Kadar De\u011ferli Belge Kodu: NFT-IAD-001 Versiyon: 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