{"id":11,"date":"2026-10-09T15:48:44","date_gmt":"2026-10-09T15:48:44","guid":{"rendered":"https:\/\/nefestea.com.tr\/?page_id=11"},"modified":"2026-10-09T15:48:44","modified_gmt":"2026-10-09T15:48:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nefestea.com.tr\/en\/refund_returns\/","title":{"rendered":"Geri \u00d6deme ve \u0130ade Politikas\u0131"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>NEFESTEA &#8211; Nefesiniz Kadar De\u011ferli<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GER\u0130 \u00d6DEME VE \u0130ADE POL\u0130T\u0130KASI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Y\u00fcr\u00fcrl\u00fck Tarihi:<\/strong> 09.10.2026<br><strong>Son G\u00fcncelleme:<\/strong> 09.10.2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 1 \u2013 AMA\u00c7 VE KAPSAM<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NefesTea olarak m\u00fc\u015fteri memnuniyetini, \u00fcr\u00fcn kalitesini, g\u0131da g\u00fcvenli\u011fini ve \u015feffaf ticaret ilkelerini faaliyetlerimizin temel unsurlar\u0131 olarak kabul ediyoruz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu Geri \u00d6deme ve \u0130ade Politikas\u0131; NefesTea markas\u0131 alt\u0131nda sunulan \u00fcr\u00fcnlerin internet sitesi ve di\u011fer mesafeli sat\u0131\u015f kanallar\u0131 \u00fczerinden t\u00fcketicilere sat\u0131\u015f\u0131nda uygulanacak sipari\u015f iptali, cayma hakk\u0131, \u00fcr\u00fcn iadesi, de\u011fi\u015fim ve bedel iadesi s\u00fcre\u00e7lerini d\u00fczenlemektedir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Politikam\u0131z, 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun, Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi ve y\u00fcr\u00fcrl\u00fckteki ilgili mevzuat h\u00fck\u00fcmleri esas al\u0131narak haz\u0131rlanm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130\u015fbu politika, t\u00fcketicilerin kanundan do\u011fan haklar\u0131n\u0131 ortadan kald\u0131rmaz veya s\u0131n\u0131rland\u0131rmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 2 \u2013 SATICI B\u0130LG\u0130LER\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Marka:<\/strong> NefesTea<br><strong>Ticari Unvan:<\/strong> NefesTea \u2013 Ali \u00d6ks\u00fcz<br><strong>Vergi Dairesi:<\/strong> [Vergi dairesi]<br><strong>Vergi \/ MERS\u0130S Numaras\u0131:<\/strong> [\u0130lgili numara]<br><strong>\u0130\u015fletme Adresi:<\/strong> Piri\u00e7elebi Mahallesi Yank\u0131 Sokak No:7 Karanfil Apt. K:4 D:16 Merkez Rize<br><strong>Telefon:<\/strong> +905433378447<br><strong>E-posta:<\/strong> nefestea@nefestea.com.tr<br><strong>\u0130nternet Sitesi:<\/strong> https:\/\/www.nefestea.com.tr<br><strong>\u00dcr\u00fcn \u0130ade Adresi:<\/strong> Piri\u00e7elebi Mahallesi Yank\u0131 Sokak No:7 Karanfil Apt. K:4 D:16 Merkez Rize<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu ileti\u015fim kanallar\u0131 \u00fczerinden m\u00fc\u015fterilerimiz sipari\u015f, iptal, iade, de\u011fi\u015fim ve geri \u00f6deme taleplerini iletebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 3 \u2013 CAYMA HAKKI VE \u0130ADE S\u00dcRES\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketicilerimiz, yasal istisnalar d\u0131\u015f\u0131nda, mesafeli sat\u0131\u015f yoluyla sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnlerden teslim tarihinden itibaren <strong>14 (on d\u00f6rt) g\u00fcn i\u00e7erisinde<\/strong>, herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin cayma hakk\u0131na sahiptir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131 s\u00fcresi, \u00fcr\u00fcn\u00fcn t\u00fcketiciye veya t\u00fcketicinin belirledi\u011fi \u00fc\u00e7\u00fcnc\u00fc ki\u015fiye teslim edildi\u011fi tarihten itibaren i\u015flemeye ba\u015flar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketici, sipari\u015fin olu\u015fturulmas\u0131ndan \u00fcr\u00fcn\u00fcn teslimine kadar ge\u00e7en s\u00fcre i\u00e7erisinde de cayma hakk\u0131n\u0131 kullanabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n kullan\u0131labilmesi i\u00e7in, 14 g\u00fcnl\u00fck s\u00fcre i\u00e7erisinde NefesTea&#8217;ya yaz\u0131l\u0131 olarak veya e-posta gibi kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 arac\u0131l\u0131\u011f\u0131yla a\u00e7\u0131k bir cayma bildiriminin g\u00f6nderilmesi yeterlidir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 4 \u2013 GIDA \u00dcR\u00dcNLER\u0130NDE \u0130ADE KO\u015eULLARI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NefesTea \u00fcr\u00fcnleri g\u0131da kategorisinde yer ald\u0131\u011f\u0131ndan, t\u00fcketici haklar\u0131n\u0131n korunmas\u0131n\u0131n yan\u0131 s\u0131ra g\u0131da g\u00fcvenli\u011fi ve hijyen ko\u015fullar\u0131na da \u00f6nem verilmektedir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131 kapsam\u0131ndaki \u00e7ay \u00fcr\u00fcnlerinde a\u015fa\u011f\u0131daki hususlar dikkate al\u0131n\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcn\u00fcn g\u0131da ile do\u011frudan temas eden koruyucu ambalaj\u0131n\u0131n, m\u00fchr\u00fcn\u00fcn veya g\u00fcvenlik band\u0131n\u0131n a\u00e7\u0131lmam\u0131\u015f olmas\u0131.<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f ve t\u00fcketilmemi\u015f olmas\u0131.<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn t\u00fcketiciden kaynaklanan \u015fekilde kirlenmemi\u015f veya zarar g\u00f6rmemi\u015f olmas\u0131.<\/li>\n\n\n\n<li>\u0130ade edilen \u00fcr\u00fcn\u00fcn m\u00fcmk\u00fcn oldu\u011funca orijinal ambalaj\u0131 ve sipari\u015f bilgileriyle birlikte g\u00f6nderilmesi.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00d6nemli:<\/strong> Bir \u00fcr\u00fcn\u00fcn yaln\u0131zca g\u0131da kategorisinde bulunmas\u0131, tek ba\u015f\u0131na cayma hakk\u0131n\u0131n ortadan kalkt\u0131\u011f\u0131 anlam\u0131na gelmez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ancak tesliminden sonra koruyucu ambalaj\u0131, band\u0131 veya m\u00fchr\u00fc a\u00e7\u0131lan ve bu nedenle iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayan \u00fcr\u00fcnlerde, Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi&#8217;nin 15. maddesi uyar\u0131nca cayma hakk\u0131 kullan\u0131lamayabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu s\u0131n\u0131rlama, ay\u0131pl\u0131 veya mevzuata ayk\u0131r\u0131 \u00fcr\u00fcnlere ili\u015fkin yasal t\u00fcketici haklar\u0131n\u0131 ortadan kald\u0131rmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 5 \u2013 \u0130ADE VE CAYMA HAKKI \u0130ST\u0130SNALARI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130lgili mevzuat\u0131n \u00f6ng\u00f6rd\u00fc\u011f\u00fc ko\u015fullarda a\u015fa\u011f\u0131daki \u00fcr\u00fcn ve i\u015flemler cayma hakk\u0131n\u0131n istisnas\u0131 kapsam\u0131nda de\u011ferlendirilebilir:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Tesliminden sonra g\u0131da g\u00fcvenli\u011fi a\u00e7\u0131s\u0131ndan koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f ve hijyen nedeniyle yeniden sat\u0131\u015fa uygun olmayan \u00e7ay \u00fcr\u00fcnleri.<\/li>\n\n\n\n<li>M\u00fc\u015fterinin ki\u015fisel istekleri do\u011frultusunda \u00f6zel olarak haz\u0131rlanan \u00fcr\u00fcnler.<\/li>\n\n\n\n<li>\u00c7abuk bozulabilen veya son kullanma tarihi ge\u00e7ebilecek nitelikteki \u00fcr\u00fcnler.<\/li>\n\n\n\n<li>\u0130lgili mevzuatta ayr\u0131ca cayma hakk\u0131 d\u0131\u015f\u0131nda b\u0131rak\u0131lan di\u011fer \u00fcr\u00fcnler.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n istisnas\u0131 bulunan bir \u00fcr\u00fcn\u00fcn hasarl\u0131, ay\u0131pl\u0131, yanl\u0131\u015f veya s\u00f6zle\u015fmeye ayk\u0131r\u0131 teslim edilmesi halinde t\u00fcketicinin kanuni se\u00e7imlik haklar\u0131 sakl\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 6 \u2013 HASARLI, HATALI VE EKS\u0130K \u00dcR\u00dcNLER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NefesTea, m\u00fc\u015fterilerine do\u011fru, g\u00fcvenli ve sipari\u015f i\u00e7eri\u011fine uygun \u00fcr\u00fcnler teslim etmeyi taahh\u00fct eder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A\u015fa\u011f\u0131daki durumlarda m\u00fc\u015fterilerimiz NefesTea m\u00fc\u015fteri hizmetleri ile ileti\u015fime ge\u00e7ebilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Yanl\u0131\u015f \u00fcr\u00fcn veya farkl\u0131 gramaj g\u00f6nderilmesi.<\/li>\n\n\n\n<li>Sipari\u015f i\u00e7eri\u011finde eksiklik bulunmas\u0131.<\/li>\n\n\n\n<li>Ta\u015f\u0131ma s\u0131ras\u0131nda \u00fcr\u00fcn\u00fcn zarar g\u00f6rmesi.<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn koruyucu ambalaj\u0131n\u0131n teslimat s\u0131ras\u0131nda hasarl\u0131 olmas\u0131.<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn bozuk, ay\u0131pl\u0131 veya t\u00fcketime uygun olmayan durumda teslim edilmesi.<\/li>\n\n\n\n<li>\u00dcr\u00fcn\u00fcn a\u00e7\u0131klanan niteliklere veya s\u00f6zle\u015fmeye uygun olmamas\u0131.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterilerimize, teslimat s\u0131ras\u0131nda kargo ambalaj\u0131n\u0131 kontrol etmelerini; g\u00f6r\u00fcn\u00fcr hasar halinde m\u00fcmk\u00fcnse kargo g\u00f6revlisiyle tutanak d\u00fczenlemelerini ve foto\u011fraf \u00e7ekmelerini \u00f6neriyoruz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ancak kargo hasar tutana\u011f\u0131n\u0131n bulunmamas\u0131 veya ambalaj\u0131n teslimat an\u0131nda kontrol edilmemi\u015f olmas\u0131, tek ba\u015f\u0131na t\u00fcketicinin yasal haklar\u0131n\u0131 ortadan kald\u0131rmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ay\u0131pl\u0131 \u00fcr\u00fcnlerde t\u00fcketici; kanuni ko\u015fullar \u00e7er\u00e7evesinde s\u00f6zle\u015fmeden d\u00f6nme, bedel indirimi, \u00fccretsiz onar\u0131m veya \u00fcr\u00fcn\u00fcn ay\u0131ps\u0131z misliyle de\u011fi\u015ftirilmesi haklar\u0131ndan uygun olan\u0131n\u0131 kullanabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 7 \u2013 \u0130ADE TALEB\u0130N\u0130N OLU\u015eTURULMASI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterilerimiz iade ve de\u011fi\u015fim taleplerini a\u015fa\u011f\u0131daki y\u00f6ntemlerle iletebilir:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Ba\u015fvuru:<\/strong> M\u00fc\u015fteri, NefesTea&#8217;n\u0131n belirtilen e-posta adresine yaz\u0131l\u0131 bildirim g\u00f6nderir veya mevcutsa internet sitesindeki iade talep formunu kullan\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Sipari\u015f bilgileri:<\/strong> \u0130\u015flemlerin kolay y\u00fcr\u00fct\u00fclebilmesi amac\u0131yla sipari\u015f numaras\u0131, ileti\u015fim bilgileri ve iadesi talep edilen \u00fcr\u00fcn belirtilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Talebin incelenmesi:<\/strong> NefesTea m\u00fc\u015fteri hizmetleri, talebin niteli\u011fini ve ilgili yasal h\u00fck\u00fcmleri de\u011ferlendirir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. \u0130ade g\u00f6nderimi:<\/strong> M\u00fc\u015fteriye anla\u015fmal\u0131 kargo \u015firketi ve iade g\u00f6nderim bilgileri iletilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. \u0130ade veya de\u011fi\u015fim:<\/strong> \u00dcr\u00fcn ve talep, ilgili mevzuat \u00e7er\u00e7evesinde i\u015fleme al\u0131n\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131 durumlarda t\u00fcketici, cayma bildirimini y\u00f6neltti\u011fi tarihten itibaren 14 g\u00fcn i\u00e7erisinde \u00fcr\u00fcn\u00fc geri g\u00f6ndermekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 i\u00e7in \u015firketin \u00f6n onay\u0131 aranmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 8 \u2013 \u0130ADE KARGO \u00dcCRETLER\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yasal cayma hakk\u0131 kapsam\u0131nda NefesTea&#8217;n\u0131n \u00f6n bilgilendirmede belirtti\u011fi iade kargo \u015firketi arac\u0131l\u0131\u011f\u0131yla ger\u00e7ekle\u015ftirilen \u00fcr\u00fcn iadelerinde, iade ta\u015f\u0131ma masraflar\u0131 m\u00fc\u015fteriye y\u00fcklenmez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00d6n bilgilendirmede iade i\u00e7in belirli bir kargo \u015firketi belirtilmemi\u015fse t\u00fcketici iade masraf\u0131ndan sorumlu tutulamaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Belirtilen kargo \u015firketinin t\u00fcketicinin bulundu\u011fu yerde \u015fubesi olmamas\u0131 halinde, NefesTea \u00fcr\u00fcn\u00fc t\u00fcketiciden ek masraf talep etmeden ald\u0131rmakla y\u00fck\u00fcml\u00fcd\u00fcr.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ay\u0131pl\u0131, yanl\u0131\u015f veya hasarl\u0131 \u00fcr\u00fcnlerden kaynaklanan ve sat\u0131c\u0131n\u0131n sorumlulu\u011funda bulunan iadelerde gerekli ta\u015f\u0131ma masraflar\u0131 NefesTea taraf\u0131ndan kar\u015f\u0131lan\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Belirtilen ta\u015f\u0131y\u0131c\u0131 d\u0131\u015f\u0131nda farkl\u0131 bir ta\u015f\u0131y\u0131c\u0131 tercih edilmesi durumundaki masraflar, y\u00fcr\u00fcrl\u00fckteki mevzuat ve sat\u0131\u015f \u00f6ncesinde yap\u0131lan bilgilendirme dikkate al\u0131narak de\u011ferlendirilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 9 \u2013 \u00dcCRET \u0130ADES\u0130 VE GER\u0130 \u00d6DEME S\u00dcREC\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cayma hakk\u0131n\u0131n usul\u00fcne uygun kullan\u0131lmas\u0131 halinde geri \u00f6deme i\u015flemleri, ilgili mevzuatta \u00f6ng\u00f6r\u00fclen s\u00fcrelerde ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcr\u00fcn\u00fcn \u00f6n bilgilendirmede belirtilen ta\u015f\u0131y\u0131c\u0131ya teslim edildi\u011fi tarihten itibaren en ge\u00e7 <strong>14 (on d\u00f6rt) g\u00fcn i\u00e7erisinde<\/strong>, varsa yasal kapsamda iadesi gereken teslimat masraflar\u0131 dahil tahsil edilen bedeller iade edilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcr\u00fcn\u00fcn \u00f6n bilgilendirmede belirtilenden farkl\u0131 bir ta\u015f\u0131y\u0131c\u0131yla g\u00f6nderilmesi halinde bu s\u00fcre, \u00fcr\u00fcn\u00fcn sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarihten itibaren ba\u015flar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hen\u00fcz teslim edilmemi\u015f sipari\u015flerde cayma bildiriminin sat\u0131c\u0131ya ula\u015ft\u0131\u011f\u0131 tarih esas al\u0131n\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Geri \u00f6demeler:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kredi kart\u0131yla ger\u00e7ekle\u015ftirilen i\u015flemlerde, \u00f6deme yap\u0131lan karta;<\/li>\n\n\n\n<li>Banka kart\u0131yla ger\u00e7ekle\u015ftirilen i\u015flemlerde, \u00f6deme yap\u0131lan karta veya ilgili \u00f6deme sistemine;<\/li>\n\n\n\n<li>Havale\/EFT yoluyla ger\u00e7ekle\u015ftirilen i\u015flemlerde, m\u00fc\u015fterinin bildirdi\u011fi ve g\u00fcvenli \u015fekilde do\u011frulanan uygun banka hesab\u0131na<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">yap\u0131l\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Geri \u00f6deme i\u015flemi, t\u00fcketicinin \u00f6deme yaparken kulland\u0131\u011f\u0131 \u00f6deme arac\u0131na uygun \u015fekilde, t\u00fcketiciye ek masraf y\u00fcklenmeden ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Banka veya \u00f6deme kurulu\u015flar\u0131n\u0131n iade tutar\u0131n\u0131 m\u00fc\u015fteri hesab\u0131na yans\u0131tma s\u00fcresi, ilgili kurulu\u015fun i\u015flem s\u00fcre\u00e7lerine ba\u011fl\u0131 olarak de\u011fi\u015febilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 10 \u2013 S\u0130PAR\u0130\u015e \u0130PTAL\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterilerimiz, hen\u00fcz kargoya verilmemi\u015f sipari\u015fleri i\u00e7in NefesTea m\u00fc\u015fteri hizmetlerine iptal talebinde bulunabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ptal talebinin i\u015fleme al\u0131nmas\u0131yla birlikte, tahsil edilmi\u015f sipari\u015f bedeli y\u00fcr\u00fcrl\u00fckteki mevzuata uygun \u015fekilde iade edilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sipari\u015f kargoya verilmi\u015f olsa bile, t\u00fcketicinin teslim \u00f6ncesinde veya teslim sonras\u0131nda kullanabilece\u011fi yasal cayma haklar\u0131 sakl\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 11 \u2013 \u00dcR\u00dcN DE\u011e\u0130\u015e\u0130M\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterilerimizin talebi do\u011frultusunda, stok ve \u00fcr\u00fcn uygunlu\u011fu kapsam\u0131nda de\u011fi\u015fim i\u015flemleri ger\u00e7ekle\u015ftirilebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ay\u0131pl\u0131 \u00fcr\u00fcnlerde yasal se\u00e7imlik haklar sakl\u0131 kalmak \u00fczere, g\u00f6n\u00fcll\u00fc de\u011fi\u015fim uygulamalar\u0131 \u00fcr\u00fcn\u00fcn niteli\u011fi, ambalaj durumu ve stok ko\u015fullar\u0131 dikkate al\u0131narak de\u011ferlendirilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dcr\u00fcn de\u011fi\u015fimi sonucunda fiyat fark\u0131 olu\u015fmas\u0131 halinde, uygulanacak \u00f6deme veya iade i\u015flemleri m\u00fc\u015fteriye bildirilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">De\u011fi\u015fim s\u00fcreci, t\u00fcketicinin yasal olarak bedel iadesi talep edebildi\u011fi durumlarda bu hakk\u0131 kullanmas\u0131n\u0131 engellemez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 12 \u2013 KAMPANYALI VE HED\u0130YEL\u0130 \u00dcR\u00dcNLER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ndirim, promosyon, hediye veya kampanya kapsam\u0131nda sat\u0131n al\u0131nan \u00fcr\u00fcnlerde t\u00fcketicinin yasal cayma ve ay\u0131pl\u0131 mala ili\u015fkin haklar\u0131 ge\u00e7erlidir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Birden fazla \u00fcr\u00fcn\u00fc kapsayan kampanyalarda k\u0131smi iade yap\u0131lmas\u0131 durumunda, bedel hesaplamas\u0131 m\u00fc\u015fteriye sat\u0131\u015f \u00f6ncesinde a\u00e7\u0131klanan kampanya ko\u015fullar\u0131 ve y\u00fcr\u00fcrl\u00fckteki t\u00fcketici mevzuat\u0131 dikkate al\u0131narak yap\u0131l\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NefesTea, t\u00fcketicinin kanuni iade hakk\u0131n\u0131 k\u0131s\u0131tlayan veya haks\u0131z \u015fart olu\u015fturan uygulamalara ba\u015fvurmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 13 \u2013 KURUMSAL VE TOPTAN SATI\u015eLAR<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NefesTea&#8217;n\u0131n kafe, restoran, otel, fabrika ve di\u011fer ticari i\u015fletmelere y\u00f6nelik sat\u0131\u015flar\u0131nda, al\u0131c\u0131n\u0131n ticari veya mesleki ama\u00e7la hareket etmesi halinde t\u00fcketici mevzuat\u0131ndaki cayma hakk\u0131 h\u00fck\u00fcmleri do\u011frudan uygulanmayabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu t\u00fcr ticari sat\u0131\u015flarda iade, iptal ve de\u011fi\u015fim ko\u015fullar\u0131 taraflar aras\u0131nda kurulan ticari sat\u0131\u015f s\u00f6zle\u015fmesi, sipari\u015f \u015fartlar\u0131 ve uygulanabilir mevzuat h\u00fck\u00fcmleri \u00e7er\u00e7evesinde belirlenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 14 \u2013 K\u0130\u015e\u0130SEL VER\u0130LER\u0130N KORUNMASI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130ade ve geri \u00f6deme s\u00fcre\u00e7lerinde elde edilen ad, soyad, ileti\u015fim, sipari\u015f ve \u00f6deme bilgileri, 6698 say\u0131l\u0131 Ki\u015fisel Verilerin Korunmas\u0131 Kanunu ve ilgili mevzuat kapsam\u0131nda i\u015flenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toplanan ki\u015fisel veriler yaln\u0131zca hukuka uygun ama\u00e7larla ve gerekli oldu\u011fu \u00f6l\u00e7\u00fcde kullan\u0131l\u0131r; yetkisiz ki\u015filerle payla\u015f\u0131lmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ki\u015fisel verilerin i\u015flenmesine ili\u015fkin ayr\u0131nt\u0131l\u0131 bilgilere NefesTea&#8217;n\u0131n KVKK Ayd\u0131nlatma Metni \u00fczerinden ula\u015f\u0131labilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 15 \u2013 UYU\u015eMAZLIKLARIN \u00c7\u00d6Z\u00dcM\u00dc<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130\u015fbu politika kapsam\u0131nda do\u011fabilecek t\u00fcketici uyu\u015fmazl\u0131klar\u0131nda T\u00fcrkiye Cumhuriyeti mevzuat\u0131 uygulan\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketiciler, uyu\u015fmazl\u0131\u011f\u0131n niteli\u011fine ve ba\u015fvuru tarihinde ge\u00e7erli parasal s\u0131n\u0131rlara g\u00f6re yetkili t\u00fcketici hakem heyetlerine ba\u015fvurabilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00fcketici mahkemelerinin g\u00f6rev alan\u0131na giren uyu\u015fmazl\u0131klarda, kanunen zorunlu tutulan hallerde \u00f6ncelikle arabuluculuk yoluna ba\u015fvurulmas\u0131 gerekir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fterilerimiz, yasal ba\u015fvuru yollar\u0131na gitmeden \u00f6nce NefesTea m\u00fc\u015fteri hizmetleriyle ileti\u015fim kurarak \u00e7\u00f6z\u00fcm talep edebilir. Bu ba\u015fvuru, yasal haklar\u0131n kullan\u0131lmas\u0131n\u0131n \u00f6n \u015fart\u0131 de\u011fildir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MADDE 16 \u2013 POL\u0130T\u0130KANIN Y\u00dcR\u00dcRL\u00dc\u011e\u00dc<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bu Geri \u00d6deme ve \u0130ade Politikas\u0131, NefesTea&#8217;n\u0131n resm\u00ee internet sitesinde yay\u0131mland\u0131\u011f\u0131 tarihte y\u00fcr\u00fcrl\u00fc\u011fe girer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NefesTea, mevzuat de\u011fi\u015fiklikleri ve operasyonel ihtiya\u00e7lar do\u011frultusunda politikay\u0131 g\u00fcncelleyebilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yap\u0131lan de\u011fi\u015fiklikler, t\u00fcketicilerin daha \u00f6nce kurulmu\u015f s\u00f6zle\u015fmelerden kaynaklanan kazan\u0131lm\u0131\u015f veya emredici nitelikteki yasal haklar\u0131n\u0131 ortadan kald\u0131rmaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NEFESTEA \u2013 NEFES\u0130N\u0130Z KADAR DE\u011eERL\u0130<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kaliteli \u00fcr\u00fcn, g\u00fcvenilir al\u0131\u015fveri\u015f ve m\u00fc\u015fteri memnuniyeti anlay\u0131\u015f\u0131m\u0131zla her sipari\u015finizde yan\u0131n\u0131zday\u0131z.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEFESTEA &#8211; Nefesiniz Kadar De\u011ferli GER\u0130 \u00d6DEME VE \u0130ADE POL\u0130T\u0130KASI Y\u00fcr\u00fcrl\u00fck Tarihi: 09.10.2026Son G\u00fcncelleme: 09.10.2026 MADDE 1 \u2013 AMA\u00c7 VE KAPSAM NefesTea olarak m\u00fc\u015fteri\u2026<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Geri \u00d6deme ve \u0130ade Politikas\u0131 | NefesTea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nefestea.com.tr\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Geri \u00d6deme ve \u0130ade Politikas\u0131\" \/>\n<meta property=\"og:description\" content=\"NEFESTEA &#8211; 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